It’s important to understand our policies for cancellations, late arrivals, refunds and privacy. Please take the time to carefully read through the details.
In an effort to remain timely with our patient flow and allow for optimal client access, we have the following cancellation policy:
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill the appointment time, and clients on our waiting list miss the opportunity to receive the services they need. We ask all new and established clients to supply a credit card to have on file. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event we do not receive the required 24-hour notice for adjustments and cancellations the following fees will be applied to your card or billed to you in the event the card is declined:
Notification given at least 24 hours prior to your appointment will NOT receive a charge.
No-Shows or notifications given less than 24 hours prior to appointment time will result in a cancellation fee in the following amounts:
In the event that you are unable to give us 24 hours’ notice, a “Late Cancellation/No Show” fee of $150 (base price for services) will be charged to your credit card on file.
We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if that ever occurs, so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time. If you arrive more than 10 minutes late for your appointment time, your appointment may be shortened or cancelled if there is not enough time to complete the procedure. Above cancellation fees will apply.
We work with each client to discuss treatment objectives and review likely outcomes, benefits, and risks associated with each treatment. We offer individual treatment as well as significantly discounted treatment package options so each client may choose the approach that is best suited to their needs and budget.
Once services are purchased, they will not be refunded, however, to ensure our clients always receive the greatest experience, unused service values (cash equivalent for the remaining amount of a treatment package) can be applied to any other service within one year of original purchase.
For Skin Care Products, all sales are final, however, should you have a skin reaction to one of the products, it can be returned for a full refund within 7 days of purchase. • All service and treatment sales (such as but not limited to Botox, dermal fillers, laser treatments, a skin tightening procedure, chemical peels, and microneedling/IV Therapy) are final; refunds or credits cannot be offered once treatment is completed.
We will be honest in all our dealings with you. Aesthetics is not an exact science and how you may respond to a given treatment will vary from person to person. It is virtually impossible to predict results and therefore payments made for services are for treatments to be performed — not for a specific result. However, we always strive to achieve the absolute best result that we can for you.
Photographs may be taken before and after treatments in order to monitor progression. By signing this form you consent to the usage and storage of such photographs within our secured devices and electronic medical records software system. Your pictures will NOT be used or published for marketing, social media, or our website without your explicit permission.
Aspen Aesthetics + Wellness has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this practice and website: www.aspen-elevated.com.
We respect your privacy. Any information we collect from you, including your email address, will simply be used to send you the information you have requested. We will not give or sell your personal information to any unaffiliated third party. If you give us your email and permission to send more information, you may opt out of receiving any additional email messages at any time, by unsubscribing from our text/email list.
We use your IP address to help diagnose problems with our server and to administer our website by:
Identifying which parts of our site are most heavily used
To tailor site content to user needs
To generate aggregate statistical reports
We do not link IP addresses to anything personally identifiable. This means that user sessions will be tracked, but the users will remain anonymous.
You need not provide Aspen Aesthetics + Wellness with personally identifying information such as name, telephone number, email address, city and/or state of residence as a condition of using our site. However, your failure to provide certain personally identifying information when asked will prevent certain features of the website from functioning or will prevent us from effectively responding to certain requests. The website will collect only that personally identifying information that you affirmatively provide in response to a direct request.
We use a tool called “Google Analytics” to collect information about the use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve our website. Google Analytics collects only the IP address assigned to your browser on the date of your visit, instead of your name or other identifying information. We do not combine the information collected through the use of Google Analytics with any personally identifiable information. Although Google Analytics plants a “cookie” on your web browser to identify you as a unique user the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing your return visits to this site by disabling cookies on your browser. Please refer to your browser settings for additional information on disabling cookies or visit Google Analytics’ currently available opt-outs for the web.
Links within our site may connect to external sites outside of our domain as a convenience to you. If you use these links, you will leave the Aspen Aesthetics + Wellness site. We are not responsible for the privacy practices or the content of such websites and do not make any representations about them. Before visiting or providing personally identifying information to any third-party website, you should review its privacy policy and practices, and should take those steps necessary to, at your discretion, protect your privacy.
Unless otherwise noted, all contents of the Aspen Aesthetics + Wellness website are copyrighted. All rights reserved.
Aspen Aesthetics + Wellness has implemented and maintains reasonable security procedures and practices to protect against the unauthorized access, use, modification, destruction, or disclosure of your personally identifying information.
Aspen Aesthetics + Wellness is committed to a policy of equal treatment and opportunity in every aspect of its relations with its staff members and clients, without regard to age, citizenship status, color, disability, marital or parental status, national origin, race, religion, sex, or sexual orientation.
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact Aspen Aesthetics + Wellness.
