It’s important to understand our policies for cancellations, late arrivals, refunds and privacy. Please take the time to carefully read through the details.
In an effort to remain timely with our patient flow and allow for optimal client access, we have the following cancellation policy:
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill the appointment time, and clients on our waiting list miss the opportunity to receive the services they need. We ask all new and established clients to supply a credit card to have on file. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event we do not receive the required 24-hour notice for adjustments and cancellations the following fees will be applied to your card or billed to you in the event the card is declined:
Notification given at least 24 hours prior to your appointment will NOT receive a charge.
No-Shows or notifications given less than 24 hours prior to appointment time will result in a cancellation fee in the following amounts:
In the event that you are unable to give us 24 hours’ notice, a “Late Cancellation/No Show” fee of $150 (base price for services) will be charged to your credit card on file.
We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if that ever occurs, so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time. If you arrive more than 10 minutes late for your appointment time, your appointment may be shortened or cancelled if there is not enough time to complete the procedure. Above cancellation fees will apply.
We work with each client to discuss treatment objectives and review likely outcomes, benefits, and risks associated with each treatment. We offer individual treatment as well as significantly discounted treatment package options so each client may choose the approach that is best suited to their needs and budget.
Once services are purchased, they will not be refunded, however, to ensure our clients always receive the greatest experience, unused service values (cash equivalent for the remaining amount of a treatment package) can be applied to any other service within one year of original purchase.
For Skin Care Products, all sales are final, however, should you have a skin reaction to one of the products, it can be returned for a full refund within 7 days of purchase. • All service and treatment sales (such as but not limited to Botox, dermal fillers, laser treatments, a skin tightening procedure, chemical peels, and microneedling/IV Therapy) are final; refunds or credits cannot be offered once treatment is completed.
We will be honest in all our dealings with you. Aesthetics is not an exact science and how you may respond to a given treatment will vary from person to person. It is virtually impossible to predict results and therefore payments made for services are for treatments to be performed — not for a specific result. However, we always strive to achieve the absolute best result that we can for you.
Photographs may be taken before and after treatments in order to monitor progression. By signing this form you consent to the usage and storage of such photographs within our secured devices and electronic medical records software system. Your pictures will NOT be used or published for marketing, social media, or our website without your explicit permission.
Aspen Aesthetics + Wellness has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this practice and website: www.www.aspen-elevated.com.
We respect your privacy. Any information we collect from you, including your email address, will simply be used to send you the information you have requested. We will not give or sell your personal information to any unaffiliated third party. If you give us your email and permission to send more information, you may opt out of receiving any additional email messages at any time, by unsubscribing from our text/email list.
We use your IP address to help diagnose problems with our server and to administer our website by:
Identifying which parts of our site are most heavily used
To tailor site content to user needs
To generate aggregate statistical reports
We do not link IP addresses to anything personally identifiable. This means that user sessions will be tracked, but the users will remain anonymous.
You need not provide Aspen Aesthetics + Wellness with personally identifying information such as name, telephone number, email address, city and/or state of residence as a condition of using our site. However, your failure to provide certain personally identifying information when asked will prevent certain features of the website from functioning or will prevent us from effectively responding to certain requests. The website will collect only that personally identifying information that you affirmatively provide in response to a direct request.
We use a tool called “Google Analytics” to collect information about the use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve our website. Google Analytics collects only the IP address assigned to your browser on the date of your visit, instead of your name or other identifying information. We do not combine the information collected through the use of Google Analytics with any personally identifiable information. Although Google Analytics plants a “cookie” on your web browser to identify you as a unique user the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing your return visits to this site by disabling cookies on your browser. Please refer to your browser settings for additional information on disabling cookies or visit Google Analytics’ currently available opt-outs for the web.
While using Our Service, we may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies on TermsFeed website article.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
If you opt in, we may send appointment reminders, confirmations, or service-related information via text message. Messages may also include short educational or motivational content related to treatment.
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including monitoring the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
The security of Your Personal Data is important to Us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, we cannot guarantee its absolute security.
Links within our site may connect to external sites outside of our domain as a convenience to you. If you use these links, you will leave the Aspen Aesthetics + Wellness site. We are not responsible for the privacy practices or the content of such websites and do not make any representations about them. Before visiting or providing personally identifying information to any third-party website, you should review its privacy policy and practices, and should take those steps necessary to, at your discretion, protect your privacy.
Unless otherwise noted, all contents of the Aspen Aesthetics + Wellness website are copyrighted. All rights reserved.
Aspen Aesthetics + Wellness has implemented and maintains reasonable security procedures and practices to protect against the unauthorized access, use, modification, destruction, or disclosure of your personally identifying information.
Aspen Aesthetics + Wellness is committed to a policy of equal treatment and opportunity in every aspect of its relations with its staff members and clients, without regard to age, citizenship status, color, disability, marital or parental status, national origin, race, religion, sex, or sexual orientation.
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact Aspen Aesthetics + Wellness.
Monday 9 AM–5 PM
Tuesday 9 AM–5 PM
Wednesday 9 AM–5 PM
Thursday 9 AM–5 PM
Friday 9 AM–5 PM
Saturday 9 AM–5 PM
Sunday 10 AM–3 PM
